Viewing and Saving E-mail:
Q: What Web Browser should I use to view NSU's Webmail ?
A: NSU's Webmail works best with Netscape 4x - 6.X or Internet Explorer 5x. Certain features may not work if you use the AOL browser.

Q: If I use another program to read my e-mail from NSU's Webmail can I still read that e-mail from NSU's Webmail ?
A: No. Using another program such as Netscape Communicator to read your e-mail will remove the e-mail from NSU's Webmail and those messages will no longer be readable from NSU's Webmail .

Q: Does NSU's Webmail have “Filtering” capabilities?
A: Yes. Select Options (left side of the screen) and select Filters.

Q: If I create folders in NSU's Webmail and move or filter e-mail to those folders, can I download that e-mail using other e-mail programs such as Netscape Communicator?
A: No. E-mail stored in folders you create in NSU's Webmail will not be viewable from other e-mail programs.

Q: Can I manage my other web-based e-mail accounts (Yahoo, Hotmail, Netscape ...) from NSU's Webmail ?
A: Yes. From the NSU's Webmail Options page select External Mail and click on Add New External Account.

Sending E-mail:
Q: How do I send an e-mail from NSU's Webmail ?
A: Click on the Compose link (left side of the screen).

Q: Does NSU's Webmail have a Spell Checker?
A: Yes.

Q: Can I customize the Spell Checker in NSU's Webmail ?
A: Yes. Choose the Options link (left side of the screen) and choose Spell Checker from the Options page.

Address Book:
Q: Does NSU's Webmail have an Address Book?
A: Yes. NSU's Webmail has an Address Book for storing individual and group entries.

Q: Can I import an existing Address Book into NSU's Webmail ?
A: No. NSU's Webmail does not import external Address Books.

Q: Can I export my NSU's Webmail Address Book for use with another e-mail program?
A: No. NSU's Webmail does not export Address Books.

Q: How do I delete entries from my NSU's Webmail Address Book?
A: Click the check-box next to the message(s) you wish to delete and click the Delete Selected button.

Deleting E-mail:
Q: If I’m using NSU's Webmail to manage my other e-mail accounts and delete messages will I be able to see those messages from the other web-based e-mail programs?
A: No. Using NSU's Webmail to delete e-mail from another web-based e-mail account permanently removes the e-mail from that account. (e.g. If you enable NSU's Webmail to display your Yahoo e-mail account and you delete messages, those messages will no longer be viewable from your Yahoo E-mail web site.)

Q: If I delete e-mail in NSU's Webmail can I use another e-mail program to view that e-mail?
A: No. If you delete e-mail from NSU's Webmail you will not be able to download it using another e-mail program.

Q: Does e-mail in my Deleted Items folder count against my 15 MB e-mail quota?
A: Yes. All e-mail, regardless of the folder it resides in on NSU's Webmail , counts against your quota.

Quota Information:
Q: What is my quota (space available for storing e-mail) on NSU's Webmail ?
A: Each user has 15 MB of storage space.

Q: How do I know how much space I have available for new e-mail?
A: View your available space from the “Inbox” screen.

Q: Why am I receiving e-mail messages from help@nsuok.edu regarding my quota?
A: If your NSU's Webmail quota shows 5 MB of space available you will receive a notice.

Q: How do I free up space on NSU's Webmail so I don’t receive a quota notice?
A: Use Netscape Communicator to download your e-mail or delete messages using NSU's Webmail .

Q: What happens if my quota on NSU's Webmail reaches 0 space available?
A: You will not receive new e-mail until you remove existing e-mail using Netscape Communicator to download your e-mail or delete messages using NSU's Webmail .

Other Options:
Q: Can I forward my NSU e-mail to another e-mail address using NSU's Webmail ?
A: Yes. Select the Option link (left side of the screen) and select the General link.

Q: Can I enable an auto-reply from NSU's Webmail ?
A: Yes. Select the Option link (left side of the screen) and select the General link.

Q: Can I do other things with NSU's Webmail besides managing e-mail?
A: Yes. NSU's Webmail also has a section for listing Tasks, Notes and a Calendar.

Q: Can I change my NT-NSU Password from NSU's Webmail ?
A: Yes. Select Option (left side of the screen) and select User Profile. Under the Account Section, enter your new NT-password, enter it again in the second box to confirm the spelling and click the Update Profile button at the bottom of the screen.